Refund policy

At nympho life, we want you to love what you ordered. If something isn't right, here's how returns work at nympholife.com in full detail.

We accept eligible returns within 14 days of delivery. For EU customers, this is your statutory right of withdrawal and is refunded to your original payment method. For US and international customers, eligible preference returns are issued as store credit. Defective, damaged, or incorrect items are always refunded in full, in cash, regardless of where you're located — see below for details. Because many of our products are intimate apparel, hosiery, and swimwear, hygiene rules apply to what can be returned — please read "What Can Be Returned" before sending anything back.

This policy applies to all customers, with additional statutory rights described in the EU section below. Nothing in this policy limits any right you have under the law of your country of residence that cannot be waived by agreement.

How to Start a Return

Contact us at hi@nympholife.com within 14 days of the delivery date, with your order number and the reason for the return.
Wait for us to confirm your return — we'll reply with the return address and any next steps. Please don't send items back before contacting us, as unauthorized returns may be delayed or refused.
Pack the item securely in its original packaging.

What Can Be Returned

To be eligible for a refund, store credit, or exchange, an item must be:
Unworn, unwashed, and unused, with all original tags attached
In its original packaging, with any hygiene seal, liner, or protective strip unbroken
Free of makeup, deodorant, perfume, or other marks

Because of hygiene and safety, the following can only be returned while the hygiene seal or liner is unbroken and the packaging is unopened:

Underwear, thongs, and briefs
Tights, stockings, and hosiery
Bodystockings, bodysuits, and lingerie worn against the skin
Swimwear, once the hygiene liner has been removed

Once a hygiene seal is broken or an item has been worn, it can only be returned if it's defective, damaged, or not what you ordered (see below) — we're not able to accept it back for any other reason. This is standard practice across the lingerie and hosiery industry and keeps our prices fair for everyone.

Defective, Damaged, or Incorrect Items

If you receive an item that's defective, damaged in transit, or not what you ordered, contact us within 14 days of delivery with photos of the issue. We'll offer a full refund to your original payment method (including original shipping costs) or a free replacement, your choice. You won't be charged for return shipping or any fee, and this applies no matter where you're located.

Preference-Based Returns (Change of Mind / Wrong Size)

Eligible unopened, unworn items with an intact hygiene seal can also be returned within 14 days of delivery for reasons other than a defect. How this is refunded, and who pays for return shipping, depends on your region — see the EU and US/International sections below.

Refunds & Store Credit

EU customers: refunded to your original payment method within 10 business days of us receiving and inspecting the item, with no restocking fee, per your statutory right described below.

US and international customers: issued as store credit within 10 business days of us receiving and inspecting the item, less a $10 restocking fee.

Defective, damaged, or incorrect items are always refunded in full, in cash, with no restocking fee, regardless of region.

Shipping fees, duties, and taxes paid on your original order are non-refundable, except where the return is due to a defective, damaged, or incorrect item.

Exchanges

We don't offer exchanges. Eligible items are returned for a refund or store credit (see "Refunds & Store Credit" above) rather than swapped for a different size, color, or item.

Who Pays for Return Shipping

Reason for return	Who pays return shipping	Fee
Defective, damaged, or wrong item sent (any region)	We do — a prepaid return label is provided	None
Preference return, EU (within the 14-day statutory window)	You do	None
Preference return, US / International	You do	$10, deducted from store credit

For EU Customers — Right of Withdrawal

If you're an EU consumer, you have a statutory right to cancel your order within 14 days of receiving your goods, without giving a reason, under the EU Consumer Rights Directive (2011/83/EU). This is the return window we offer.

Please note: under Article 16(e) of the Directive, this right of withdrawal doesn't apply once a sealed hygiene good has been unsealed after delivery. That's why the hygiene-seal condition above applies to EU orders too — once the seal on underwear, hosiery, or intimate apparel is broken, the item falls outside the withdrawal right and can only be returned if it's defective or was sent in error.

When you exercise your right of withdrawal on an eligible item, we'll refund you to your original payment method within 7 business days of receiving the item, with no restocking fee or other deduction. You'll bear the direct cost of return shipping unless the item is defective or was sent in error.

To exercise your right of withdrawal, contact us at hi@nympholife.com within 14 days of delivery, and we'll reply with the return address. We don't publish a physical address on this page to protect our team's privacy; this doesn't affect your rights in any way.

Seller: Split Amount s.r.o., Novákových 970/41, 180 00 Prague 8, Czech Republic — VAT CZ14034603.

For US Customers

We offer a 14-day return window from the date of delivery for eligible unopened, unworn items with an intact hygiene seal. Preference-based returns (change of mind, wrong size) are issued as store credit, less a $10 restocking fee, once we've received and inspected the item. Defective, damaged, or incorrect items are always refunded in full, in cash, with no fee — see above. As is standard for intimate apparel in the US, we can't accept returns of underwear, hosiery, or other intimate items once the hygiene seal is broken or the item has been worn, except where the item is defective, damaged, or incorrect.

For International / Rest-of-World Customers

Customers outside the EU and US are covered by the same terms as US customers: a 14-day return window, subject to the hygiene-seal and unworn/unused condition, store credit less a $10 restocking fee for preference returns, and a full cash refund with no fee for defective, damaged, or incorrect items. Returns to the Czech Republic can take longer and cost more from outside Europe — please contact us before sending anything back so we can advise on the most efficient way to return it. International customers are responsible for any customs duties or import fees on returned goods.

Non-Returnable Items

Items returned more than 14 days after deliver
Final sale / clearance items marked as such at checkout — note: this exclusion applies to our voluntary return program only and does not limit any EU customer's statutory 14-day withdrawal right, or any customer's right to a remedy for a defective, damaged, or incorrect item
Items without an intact hygiene seal, tags, or original packaging (unless defective, damaged, or incorrect)
Gift cards

Our Discretion on Borderline Cases

Where it's genuinely unclear whether an item meets the conditions above — for example, whether a hygiene seal is intact — we make the final call in good faith. This doesn't limit any statutory right described in this policy, including the EU right of withdrawal and remedies for defective or non-conforming goods.

Your Legal Rights

This policy is offered in addition to, and doesn't limit or override, any statutory consumer protection rights you have under the law of your country of residence.

Customer Support

For assistance with returns, refunds, or general inquiries, please contact:

Address: Novákových 970/41, 180 00 Prague, Czech Republic

Phone: +420292332342

Email: hi@nympholife.com

Support Hours: Monday to Friday: 10:00 a.m. - 05:00 p.m. (CET)